About this role
<p><span style="font-size:12.0pt;font-family:arial, helvetica, sans-serif">The<span class="apple-converted-space"> </span>Installation Specialist<span class="apple-converted-space"> </span>position is responsible for installation of the full line of Agfa HealthCare DR solutions. They are the technical experts, responsible for installation at the customer location. The Installation Specialist works in coordination with the Project Manager to plan, execute, and finalize the installation according to strict deadlines and within budget. </span></p> <p> </p> <p><span style="text-decoration:underline"><strong><span style="font-size:12.0pt;font-family:arial, helvetica, sans-serif">What You'll Do (Duties & Respsonsibilites):</span></strong></span></p> <p> </p> <ul style="margin-top:0.0cm;margin-bottom:0.0cm" type="disc"> <li style="margin-top:3.0pt;margin-right:0.0cm;margin-bottom:0.0cm;font-size:12.0pt;font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Installs software, hardware and executes performance analysis as needed for DR and imaging. </span></li> <li style="margin-top:3.0pt;margin-right:0.0cm;margin-bottom:0.0cm;font-size:12.0pt;font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Document all DR / IMAGING service activities on a daily basis and maintain project issues lists.</span></li> <li style="margin-top:3.0pt;margin-right:0.0cm;margin-bottom:0.0cm;font-size:12.0pt;font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Provide timely and detailed feedback on technology performance, reliability, serviceability, service quality and design issues back to global support and R&D centers.</span></li> <li style="margin-top:3.0pt;margin-right:0.0cm;margin-bottom:0.0cm;font-size:12.0pt;font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Training: Update underlying technology knowledge and receive product training from R&D.</span></li> <li style="margin-top:3.0pt;margin-right:0.0cm;margin-bottom:0.0cm;font-size:12.0pt;font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Documentation: Develop and design site diagrams, procedures, test plans, and other required project or service related documents for both local and regional use as best practice.</span></li> <li style="margin-top:3.0pt;margin-right:0.0cm;margin-bottom:0.0cm;font-size:12.0pt;font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Identify continuous improvement opportunities.</span></li> </ul> <p style="margin-top:3.0pt;margin-right:0.0cm;margin-bottom:0.0cm;font-size:12.0pt;font-family:arial, helvetica, sans-serif"> </p> <p style="margin-top:3.0pt;margin-right:0.0cm;margin-bottom:0.0cm;font-size:12.0pt;font-family:arial, helvetica, sans-serif"> </p> <p style="margin-top:3.0pt;margin-right:0.0cm;margin-bottom:0.0cm;font-size:12.0pt;font-family:arial, helvetica, sans-serif"><span style="text-decoration:underline"><strong><span style="font-size:12.0pt;font-family:arial, helvetica, sans-serif">What You'll Bring (Education & Education):</span></strong></span></p> <p> </p> <ul> <li style="font-size:10.0pt;font-family:'Times New Roman', serif"><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Bachelors degree or in a technology field or an equivalent combination of education and relevant healthcare IT experience. MCSE, Network +, and CIIP Certifications are also a plus.</span></li> <li style="font-size:10.0pt;font-family:'Times New Roman', serif"><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">5 or more years previous work DR deployment and service. Experiences with electronic and electromechanical systems required.</span></li> </ul> <p style="font-size:10.0pt;font-family:'Times New Roman', serif"> </p> <h5 style="margin:6.0pt 0.0cm;font-size:10.0pt;font-family:Verdana, sans-serif;text-decoration:underline"><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Specific skills:</span></h5> <p> </p> <ul style="margin-top:0.0cm;margin-bottom:0.0cm" type="disc"> <li style="margin-top:5.0pt;margin-bottom:5.0pt;margin-right:0.0cm;font-size:12.0pt;font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Expert knowledge of DR installation and x-ray room experiences networking and operating systems (UNIX and Windows), databases (Oracle and SQL), remote connectivity, security and digital medical image processing. </span></li> <li style="margin-top:5.0pt;margin-bottom:5.0pt;margin-right:0.0cm;font-size:12.0pt;font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Previous DR installation and x-ray room experiences knowledge of Agfa software or similar industry and a demonstrated capability to learn cutting edge new technologies.</span></li> <li style="margin-top:5.0pt;margin-bottom:5.0pt;margin-right:0.0cm;font-size:12.0pt;font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Excellent computer skills including MS Office, Lotus Notes and Internet based knowledge management systems.</span></li> <li style="margin-top:5.0pt;margin-bottom:5.0pt;margin-right:0.0cm;font-size:12.0pt;font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Excellent oral, written and interpersonal communications skills.</span></li> <li style="margin-top:5.0pt;margin-bottom:5.0pt;margin-right:0.0cm;font-size:12.0pt;font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Proven organizational and time management skills.</span></li> <li style="margin-top:5.0pt;margin-bottom:5.0pt;margin-right:0.0cm;font-size:12.0pt;font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Demonstrated experience adapting to change and managing priorities.</span></li> <li style="margin-top:5.0pt;margin-bottom:5.0pt;margin-right:0.0cm;font-size:12.0pt;font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Strong customer service skills in interacting with both internal and external customers. </span></li> <li style="margin-top:5.0pt;margin-bottom:5.0pt;margin-right:0.0cm;font-size:12.0pt;font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Previous experience working in a global environment (networking and building relationships with individuals in remote locations and virtual teams).</span></li> <li style="margin-top:5.0pt;margin-bottom:5.0pt;margin-right:0.0cm;font-size:12.0pt;font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Excellent understanding of the technical services business, product launch process and healthcare environment.</span></li> <li style="margin-top:5.0pt;margin-bottom:5.0pt;margin-right:0.0cm;font-size:12.0pt;font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Must be eligible to travel overnight both within the US and Canada.</span></li> <li style="margin-top:5.0pt;margin-bottom:5.0pt;margin-right:0.0cm;font-size:12.0pt;font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Experience with and understanding of DR support and x-ray room experience </span></li> <li style="margin-top:5.0pt;margin-bottom:5.0pt;margin-right:0.0cm;font-size:12.0pt;font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Must be eligible to apply for customer initiated security clearances such as the US National Agency Check (NAC).</span></li> <li style="margin-top:5.0pt;margin-bottom:5.0pt;margin-right:0.0cm;font-size:12.0pt;font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Ability to travel up to 80%, depending upon geographic location and business needs.</span></li> </ul>