About this role
With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.
Job Description Associa is hiring a Code Enforcement Specialist for its large-scale HOA community in Williamsburg.
A Code Enforcement Specialist plays an active role in achieving long-term customer satisfaction inthe context of Community Association relationships. Specific responsibilities will vary withdesignated communities and may include, but are not limited to: Inspecting properties formaintenance, landscaping, safety, and compliance issues and accurately recording findings.
Daily responsibilities:
• Walk and inspect community grounds and subdivisions.
• Meet and greet homeowners, engage with homeowners and build rapport.
• Investigate homeowner violations, maintenance concerns, safety, code and compliance.
• Notate and document findings. Submit reports. Follow-up to ensure violation was corrected.
• Notify responsible parties of code issues given in writing, by phone, in person andelectronically.
• Generate and send out HOA violation notices and follow the due process for correction.
• Respond to and investigate allegations of violations of codes to determine validity ofcomplaints and the appropriate course of action to mitigate issues.
• Investigate and enforce property codes within boundaries.
• Schedule and perform systematic property maintenance inspections to maintain or achieveminimum property standards.
• Other duties as assigned.
Requirements
• High School Diploma or GED Required.
• 2+ years of office, clerical, customer service, or inspection experience.
• Customer service driven and team oriented.
• Excellent communication skills, written and spoken.
• Knowledge of conflict resolution techniques.
• Attention to detail, organized, proactive communication style, strong follow-up and follow-through skills.
• Takes ownership and initiative. Works proactively.
• Well-versed in Microsoft products (Word, Excel, and Outlook).
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We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.