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Survey Team Lead @ ICF

Reston, Virginia, United States of AmericaOnsiteFull-timePosted 24 days ago

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About this role

Embrace the role of a Survey Team Lead and drive outbound data collection for a dynamic call center. Lead and mentor a team, ensure quality and compliance, and play a key role in process development. If you excel in call center operations and team leadership, this is your opportunity to make an impact.. Category: Research

Skills

outbound call center operationscati interviewing techniquespersonnel managementbusiness process developmentquality assuranceanalytical skillsdecision makingpredictive dialingdata collection systemsissue managementstaff schedulingtraining deliverymentoringstakeholder managementms office

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