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Head of Business Planning and Implementation @ EMD Group (Merck KGaA / EMD Serono)

USOnsiteFull-time
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About this role

Join our team as Head of Business Planning and Implementation, driving customer experience governance and strategic initiatives across advanced solutions. Leverage your expertise in business operations, project management, and data analytics to align priorities, deliver actionable insights, and represent leadership in a dynamic, global Life Science environment. Shape the future of customer experience excellence.. Category: Strategy & Business Development

Skills

customer experience governancecustomer experience measurementdata analyticscsatnpscx analyticsprogram managementproject managementexecutive communicationpresentation skillsstakeholder engagementbusiness planningstrategic business acumengovernance framework developmentfranchise implementation

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