About this role
Manager – Migrations | Global Delivery Hub About Vistra Vistra is a leading provider of fund administration, corporate services, capital market services, and private wealth management. With more than 9,000 professionals across 50+ jurisdictions, we combine local expertise with global scale to help clients navigate complexity and unlock opportunity. Our Global Delivery Hub (GDH) model is central to how we deliver consistent, high-quality services at scale — and the Migrations team sits at the heart of making that transformation happen. Role Summary As Manager – Migrations, you will own individual migration projects or assigned workstreams, transitioning work from local markets to our Global Delivery Hubs with precision and care. You will manage the end-to-end migration lifecycle for your projects, keeping stakeholders aligned, risks in check, and delivery on track. Ensure seamless transitions that are invisible to clients — maintaining or improving service quality throughout every migration. You will report to the Head of GDH Migrations and play a hands-on role in making our global delivery model a reality — one successful migration at a time. Your work directly protects client relationships and ensures that the people who matter most never feel the change. What Success Looks Like
• Migrations delivered on time, within scope, and to agreed quality standards • Zero client-facing service degradation during and after migration, evidenced through client satisfaction scores and SLA adherence • No material operational disruption to BAU activities at sending or receiving locations during transition periods • Stakeholders are informed, engaged, and confident throughout the migration lifecycle • Risks and issues are proactively identified, managed, and escalated in a timely manner • Clear, accurate, and timely project reporting provided to senior leadership • Operating with minimal supervision, anticipating needs before they arise • Contributed to measurable improvements in programme delivery timelines Key Responsibilities
• Lead individual migration projects or assigned workstreams end-to-end, from initiation through hypercare to steady-state handover • Develop and execute detailed migration plans including timelines, resource requirements, risk registers, and mitigation strategies • Ensure client-facing teams are fully briefed and equipped to maintain service continuity, with no disruption visible to external clients • Coordinate with sending and receiving locations to manage knowledge transfer, documentation, and operational readiness • Drive change management activities at project level, supporting smooth adoption at both sending and receiving locations • Manage project-level risks, issues, and dependencies with clear ownership and timely escalation to the Senior Manager • Produce clear and accurate project status reports for senior leadership, highlighting progress, decisions required, and key risks • Support the development and continuous improvement of migration playbooks, templates, and methodologies • Coach and support project resources and workstream leads, sharing knowledge and fostering a collaborative working environment • Contribute to post-migration reviews, capturing lessons learned and recommending improvements Who You'll Work With
• Head of GDH Migrations — your direct manager and key point of escalation • Local operations teams at sending locations undergoing transition • GDH Operations teams at receiving locations who will take on the migrated work • Subject Matter Experts (SMEs) who hold critical process knowledge • IT and Systems teams to manage technology readiness and integration requirements • HR and Workforce Planning to support resourcing and people transitions Experience & Qualifications
• 4+ years of experience in transition/migration management, project management, or operational change delivery in a BPO/ KPO or a Shared Service space • Good to have an understanding of at least one back-office domain: Fund Administration, Corporate Services, HR/Payroll, or Accounting • Experience in change management and stakeholder communication, including managing resistance and driving adoption • Strong organisational and planning skills, with a proven ability to manage multiple workstreams simultaneously • Proficiency with project management tools such as MS Project, Smartsheet, Jira, or equivalent is desirable • Exposure to PMP, Prince2 or any other project management standards or certification would be an advantage. Familiarity with ITIL frameworks and change management processes • Exposure to regulated industries (financial services, corporate services, etc.) • Strong communication, stakeholder engagement, and influencing skills, with the confidence to work with senior market stakeholders, functional SMEs, and delivery teams to resolve issues and maintain momentum Requirements
• Graduate or above in Commerce, Business Management, IT or any related filed • This position would be based out of our Foshan Delivery Hub, China • Flexibility to collaborate across time zones in support of regional and global stakeholders • Strong written and verbal communication skills, with the ability to present information clearly and professionally to different audiences. • Operating with minimal supervision, anticipating needs before they arise • Highly organized, detail-oriented, and disciplined in follow-through. • Thrives in fast-paced, evolving programme environments • Strong business English & Mandarin, both written and verbal. Company Benefits: At our Foshan office, we believe in putting our employees’ well-being first! We offer a great working environment and 5 working days per week. Additionally, we provide comprehensive medical insurance, annual medical examination and competitive annual leave, sick leave and celebration leave entitlement to support your well-being and time to recharge or explore your passions out of work. If you are excited about working with us, we encourage you to apply or have a confidential chat with one of our Talent Acquisition team members. Our goal is to make this a great place to work where all our people can thrive. We hope you join us on this exciting journey!