About this role
Publication date : Jun 08, 2026, 12:00AM Contract duration :
Orange Systems is the IT hub of Orange Moldova. An IT park resident, with over 850 employees, that delivers advanced IT solutions, enhancing a wide range of activities and full cycle development, impacting millions of customers across Europe.
Orange Systemsis looking for a new colleague to fill in the position ofCall Audit Quality Specialist (German)to work with our International Partners.
As aCall Audit Quality Specialist (German)you’ll be responsible for assessing customer information (from calls, emails, web forms, customer relations) processed by all customer facing team. In addition, you will be responsible for accurately completing comprehensive reporting to ensure closed loop activity for all non-compliance cases. what you will be doing:
• Conduct daily quality reviews on customer service calls
• Ensure that customer services meet all of its regulatory compliance obligations established in scripts
• Assess all regulatory information provided, using all Customer Relationship Management systems to identify non-compliance of process
• Be responsible for collating accurate information that will be shared with key stakeholders across the business of non-regulatory compliance
• Develop and present ideas for performance and process improvement within the team
what we are looking for:
• University degree
• Exceptional listening, analytical and attention to details skills
• Excellent written, reading, comprehension and verbal communication skills in German and English
• Very good organizational and problem-solving skill
• Good knowledge of MS Excel
• Ability to prioritize tasks to meet agreed audit targets
• Discretion during all assessor and reporting activity
• Administrative and/or data entry experience or call center environment experience preferred
• International work experience would be an advantage
what's in it for you:
• international environment, flexible hours and guaranteed work-life balance
• a unique learning experience in our company
• working experience with great potential for growth
• competitive salary
• wide range of benefits and compensations, which you can check on:https://www.orange.md/ro/cariera/beneficii
We invite you to join Orange for a unique learning and working experience, with great potential for growth in an innovative environment.
If you share the same views, please send us your cv. We will be happy to welcome you into a young and dynamic team!
Working for Orange is one of a kind experience. Come check it out!
Orange Systems https://systems.orange.md/ 8, Calea Iesilor, Chişinău, Moldova
At Orange, only your skills matter.
Regardless of your age, gender, background, origin, religion, sexual orientation, disability, neurodiversity, or appearance, we actively encourage diversity within our teams, as it is a collective strength and a driver of innovation.Orange is a disability-inclusive employer: please feel free to let us know about any specific needs you may have.