About this role
Publication date : Jun 18, 2026, 12:00AM Contract duration :
What we’re looking for
A colleague with an interest in the networking or telecom fields, oriented to problem solving and customer satisfaction, that wants to be part of a dynamic tech support team.
What you’ll be doing
• Act as a first point of contact for customers needing assistance on technical issues, via phone and email, with the help of dedicated supervision and diagnosis tools.
• Collaborate with the other members of the frontline team in order to ensure incident resolution and knowledge acquisition.
• Resolve customer complaints in an effective and respectful way.
• Take ownership of the customer relationship, satisfaction, quality of the service provided.
• Become the client's advisor and proposes new solutions.
What you need to know/have
• At least 6 months of experience in customer support or a similar field
• French language - write / read / speak – fluent (at least B2)
• English language - write / read / speak – good (at least B1)
• Basic knowledge of network management (would be a plus)
• Basic knowledge of Windows administration
• Basic knowledge of Microsoft Office
• Good communication, analyticalskillsand customer orientation
At Orange, only your skills matter.
Regardless of your age, gender, background, origin, religion, sexual orientation, disability, neurodiversity, or appearance, we actively encourage diversity within our teams, as it is a collective strength and a driver of innovation.Orange is a disability-inclusive employer: please feel free to let us know about any specific needs you may have.