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Manager Contact Center @ University of Miami

USOnsiteFull-time
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About this role

Join our team as a Senior Manager, Business Operations and lead the outreach division of our contact center. Oversee operations, drive process improvements, manage budgets, and ensure regulatory compliance. Collaborate with executive leadership and staff to enhance patient experience and operational efficiency. Grow your career in a dynamic healthcare environment at the University of Miami.. Category: Administration & Shared Services

Skills

contact center operations managementprocess improvementteam leadershipquality managementworkforce managementpatient registrationdata analysisperformance metrics monitoringstaff trainingcoaching and mentoringproblem solvingpolicy communicationcross-functional collaborationescalation managementepic emr

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