About this role
Position Overview The primary responsibility of the Chauffeur - Luxury Transportation Services drives Company’s luxury vehicles, including sedans, limousines, and SUVs to provide unmatched guest service for our high-value clients. The Chauffeur - Luxury Transportation Services will also be responsible for ensuring clients are transported to and from their destinations in a safe and timely manner aligned with the Company’s exceptional service standards. All duties are to be performed in accordance The Venetian Resort’s policies, practices, and procedures.
Essential Duties & Responsibilities
• Drive company’s luxury vehicles, including sedans, limousines, and SUVs. • Know, understand, and abide by all laws and regulations relating to vehicle operation, including all traffic laws. • Provide unmatched service to our high-value clients, including assistance with luggage, opening doors, and ensuring clients' comfort during transit. • Clean, maintain, and monitor the condition of Company vehicles to maintain excellent condition. • Understand traffic, weather, and other road conditions to transport passengers safely, efficiently, and timely. • Use Company devices to communicate effectively about routes, assignments, vehicles, and schedules. • Forecast, anticipate, and respond to client concerns and inquiries and resolve passenger issues that arise during transportation.
Additional Duties & Responsibilities
• Log, in detail, each guest trip, including pick-up and drop-off locations, times, mileage, notes, and any incidents that occur during the trip. • Ensure a high level of confidentiality, privacy, discretion, and professionalism for passengers. • Build loyal and lasting relationships with new and repeat customers. • Follow all Company policies to report accidents, incidents, or damage to Company vehicles. • Safety is an essential function of this job. • Consistent and regular attendance is an essential function of this job. • Performs other related duties as assigned. • Knowledge of local roads, highways, and traffic patterns Company Standards of Conduct All Team Members at The Venetian Resort are expected to conduct and carry themselves in a professional manner at all times. Team Members are required to observe the Company’s standards, work requirements and rules of conduct.
Additional Duties & Responsibilities
Additional Duties & Responsibilities Minimum Qualifications
• 25 years of age • Proof of authorization/eligibility to work in the United States • High school diploma or equivalent • 5 years of previous driving experience, with preference to those with prior experience driving professionally or driving luxury vehicles. Must provide a 5- or 10-year DMV driving history record. • Valid Nevada driver's license and must maintain Nevada driver’s license throughout tenure. • Must be able to obtain and maintain any other certification or license, as required by law or policy. • Clean driving record and knowledge of defensive driving techniques. • Neat and clean professional appearance in accordance with Company and departmental standards.
Minimum Qualifications
• Understand and abide local and state traffic and safety laws. Must be able to successfully complete Company’s driving safety training program within first 30 days of employment. • Strong problem-solving, detail-focused, and multitasking skills. • Ability to address stressful situations with clients and guests with dignity, tact, and politeness. • Strong interpersonal skills with the ability to communicate effectively with guests, stakeholders, community members, and other Team Members of different backgrounds and varying levels of experience. • Must be able and available to work varied shifts, including nights, weekends, and holidays.
Physical Requirements Must be able to
• Lift or carry 50 pounds, unassisted, in the performance of specific tasks, as assigned. • Physically access to all areas of the property and drive areas, with or without a reasonable accommodation. • Physically access and operate a motor vehicle, including sedans, vans, SUVs, and other vehicle types. • For prolonged periods of time sit, walk, stand, drive, and frequently lift, carry, stretch, bend, and kneel. • Use Company issued devices for navigation, communication, and route-finding. • Work indoors/outdoors and be exposed to various environmental factors such as, but not limited to, light, noise, dust, and cigarette smoke. • Work in a vehicle, and on roadways with exposure to exhaust fumes, dirt, dust, variable weather conditions, including UV, sun, heat, rain, hail, snow, sleet, cold, and wind, amongst other elements.