About this role
Position Overview The primary responsibility of the Executive – Asian Marketing is to maximize customer development (new and existing) of high end Asian Clientele; including prospecting, promotions, events, and additional customer relationship management activity. All duties are to be performed in accordance with departmental and The Venetian Resort’s policies, practices, and procedures.
Essential Duties & Responsibilities
• Set and maintain high standards of service and practices throughout the property. • Work closely with Executive Director Asian Marketing to maintain positive working environment. • Respond to customer requests, concerns, and complaints in a timely and complete manner. • Work proactively with other departments within marketing and with other divisions at The Venetian. • Focus on Team Member acquisition and retention program to include benefits, communication, compensation, and incentive program individually as needed. • Balance the need for financial control with need to remain consistent with The Venetian's standards and values. • Clearly communicate daily the goals to be achieved in marketing by all subordinates. • Diligently focus on customer development (new and existing) including prospecting, promotions, events, and additional customer relationship management activity. • Assist with collections and player management.
Additional Duties & Responsibilities
• Continuously aware of current and forecast financial/business performance and is actively involved in analyzing and implementing required changes. • Manage staff and organize department functions in accordance with company guidelines. • Delegate tasks and department assignments or projects, meeting deadlines related to those assignments. • Focus on achieving the goals or objectives of the department using available resources (staff and budgetary). • Evaluate the schedule or timelines related to the completion of assignments, while maintaining service and/or product quality. • Develop staff skills to enhance department effectiveness and manage resources to eliminate excess cost or unnecessary expenditures. • Safety is an essential function of this job. • Consistent and regular attendance is an essential function of this job. • Performs other related duties as assigned.
Additional Duties & Responsibilities
Additional Duties & Responsibilities Company Standards of Conduct All The Venetian Resort Team Members are expected to conduct and carry themselves in a professional manner at all times. Team Members are required to observe the Company’s standards, work requirements and rules of conduct.
Minimum Qualifications
• 21 years of age • Proof of authorization/eligibility to work in the United States, • High school Diploma or equivalent. • Must be able to obtain and maintain an alcohol awareness card (TAM), gaming registration, and any other certification or license, as required by law or policy. • 1+ year of experience as a casino host. • Ability to communicate clearly and effectively in Chinese (Mandarin and/or Cantonese). • Previous experience with a Las Vegas Strip casino preferred. • Must demonstrate extensive knowledge of high end casino clientele pay habits and preferences. • Strong interpersonal skills with the ability to communicate effectively with guests and other Team Members of different backgrounds and levels of experience. • Must be able to work varied shifts, including nights, weekends and holidays.
Physical Requirements Must be able to
• Lift or carry 20 pounds, unassisted, in the performance of specific tasks, as assigned. • Physically access all areas of the property and drive areas with or without a reasonable accommodation. • Maintain composure under pressure and consistently meet deadlines with internal and external customers and contacts. • Ability to interact appropriately and effectively with guests, management, other team members, and outside contacts. • Ability for prolonged periods of time to walk, stand, stretch, bend and kneel. • Work in a fast-paced and busy environment. • Work indoors and be exposed to various environmental factors such as, but not limited to, CRT, noise, dust, and cigarette smoke.