About this role
JOB TITLE Team Leader - Butchery | MAF Retail | Hypermarket Kenya
ROLE SUMMARY Team Leader - Butchery is responsible for implementing quality, range and freshness standards to facilitate an exceptional customer experience in order to achieve set sales targets. The team Leader is key a motivator ensuring all team members are working optimally, and that any problems are addressed immediately so that they do not impact customer service.
ROLE PROFILE
• Drive commercial performance by implementing pricing strategies, managing product assortment, and executing promotional activities to enhance sales and profitability. • Monitor customer satisfaction (NPS) and implement improvement initiatives to enhance the overall shopping experience. • Oversee stock management, including inventory control, replenishment planning, stock reporting, and ensuring optimal stock levels. • Minimize waste and shrinkage by implementing control measures, tracking waste reports, and improving stock handling processes. • Manage merchandising standards by ensuring correct product placement, pricing accuracy, and adherence to planograms. • Ensure compliance with health, safety, hygiene, and security standards to safeguard employees, customers, and company assets. • Lead and develop the team by scheduling staff, monitoring performance, providing training, and supporting new hires. • Deliver excellent customer service by resolving customer issues, promoting products, and fostering a strong customer-centric culture within the team.
REQUIREMENTS
• Bachelor's degree in commerce or finance. • 3+ years in a supervisory role within butchery operations in retail or meat processing environments. • Carcass breakdown and meat cutting (beef, lamb, poultry). • Hygiene and food safety compliance (HACCP standards). • Meat freshness assessment and shelf-life management. • Stock handling (receiving, storage, and rotation – FIFO).
WHAT WE OFFER
• At Majid Al Futtaim, we’re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We’re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us! • Work in a friendly environment, where everyone shares positive vibes and excited about our future. • Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.