About this role
JOB TITLE B2B Sales Coordinator | MAF LifeStyle | Operations
ROLE SUMMARY The B2B Sales Coordinator will be responsible for supporting the B2B Sales Manager with the administrative tasks related to Business-to-Business Sales department ensuring an exceptional service is delivered.
ROLE PROFILE
• Responsible for the preparation of daily individual report and other sales/KPI reports. • Answer and direct customer phone calls and ensure customer concerns are addressed promptly and professionally and escalated in a timely manner to the manager when necessary. • Responsible for maintaining department filing system ensuring customers data are updated and filed at all times. • Compile and format statistical and budget related reports, maintain related databases and enter new data as required. • Prepare quotations for customers based on the customer and business requirements. • Liaise with the store teams and interior designers to ensure availability of stocks. • A champion of Customer Service standards in line with Majid Al Futtaim guidelines, understanding customer needs and enabling the fulfillment of an exceptional experience for the customers. • Support internal teams as and when required through the sales process ensuring maximum benefit to the business.
REQUIREMENTS
• High School Certificate • 2 years retail experience in cash handling and/or secretarial experience • Proficient customer service • Problem solving • Working knowledge of Microsoft Office Suite – Word, Excel, PowerPoint and Outlook.