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Senior Manager – ORM Strategy & Planning @ Godrej Industries

Mumbai, Maharashtra, IndiaOnsiteFull-timePosted 16 days ago

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About this role

Join our team as a Senior Manager – ORM Strategy & Planning and lead the development and execution of our online reputation strategy. Drive brand trust, manage digital crises, and collaborate across teams to enhance customer experience. Shape the future of our brand through data-driven insights and proactive risk management.. Category: MARKETING & SALES

Skills

stakeholder managementescalation workflow designcrm platformssocial listening toolsresponse protocol developmentroot cause analysiscompetitive intelligencesentiment managementplatform governanceescalation matrix developmentcustomer escalation & grievance managementcrisis managementonline reputation managementorm strategycomplaint tracking

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Senior Manager – ORM Strategy & Planning at Godrej Industries | ResuMinder Jobs