About this role
Sanipac, is seeking a high-energy, detail-oriented CSR to join our Eugene, OR call center team. If you enjoy solving problems, multitasking in a fast-paced setting, and providing top-notch customer support, this is the role for you! . Location: Eugene, OR, Schedule: Monday–Friday, 8:00 AM – 5:00 PM Pay: $20.00/hour. +$0.50/hour for bilingual applicants
• Full Benefits: Medical, Dental, Vision, Life, Disability, FSA • Paid holidays off & Generous PTO. • 401(k) with company match • Opportunities for career growth within a stable, nationwide company • A culture built on teamwork, respect, and integrity Work Environment: In-Office, (No remote/Hybrid ) . Responsibilities.
• Answering high volumes of incoming calls from new and existing customers • Assisting with service start, changes, cancellations, and billing inquiries • Responds to voicemail & email inquiries from customers. • Using company systems to input and manage customer account data • Resolving service issues with professionalism and accuracy • Coordinating with other departments to resolve issues quickly • Maintaining a positive, can-do attitude—even during peak call times • Various office tasks in other areas as needed. • You should be able to start tasks on your own, work well by yourself and with others. . Working Environment:
• Comfortable and well-lit office in a professional call center • Individual workstations with computer, headset, and phone • Fast-paced, team-driven atmosphere with minimal downtime • Long periods of sitting, typing, and phone interaction required . What We’re Looking For:
• 2+ years of Customer Service experience a high-volume atmosphere. • Arithmetic skill needed to calculate rate adjustments for discounted or partial service • Knowledge and skill to accurately input into a computer, including ten key entry, work order, billing and credit posting information. • Experience with MS Word, Excel, and Email preferred. Typing and 10-key skills are required. • Excellent organization and communication skills. • Ability to analyze and solve problems. Gather data, compile information, and prepare reports . ***If applying through indeed*** To be considered for any of our openings you must complete an application directly through our website: www.wasteconnections.com . Waste Connections is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability or protected veteran status.