About this role
Job Requirements We are seeking an experienced Medical Secretary II to join our front desk team. The ideal candidate will be responsible for managing patient registration, check-in, and check-out processes efficiently while providing exceptional customer service in a professional healthcare environment.
**Key Responsibilities** - Greet and register patients promptly upon arrival - Manage patient check-in and check-out procedures accurately - Verify patient information and insurance details - Schedule and confirm patient appointments as needed - Maintain confidentiality and comply with HIPAA regulations - Coordinate communication between patients and clinical staff - Handle administrative tasks related to patient flow and documentation - Address patient inquiries and provide a welcoming atmosphere
COMMUNICATIONS AND COLLABORATION: Protects the privacy and confidentiality of patients and employees. Addresses patients, families, visitors, co-workers and physicians with courtesy and respect. Respects patients' rights by addressing patient by name and maintaining confidentiality. Collaborates with the patient, significant others, and ancillary departments to become a multidisciplinary health - care team whose goal is to provide care that is continuous and well-coordinated. Accurately maintains charts, files, and identification numbers. Obtains, verifies and documents required patient information. PATIENT SUPPORT: Responsible for patient check-in and discharge, scheduling.
OFFICE REGISTRATION: Facilitates an efficient and professional registration process through the attainment of demographic and financial information, via face-to-face registration, that is pertinent to appropriate reimbursement and statistical analysis. Responsible for entering information accurately in both the Medical Records and Patient Billing systems. Ensures completion and accuracy of all registration forms and documents and schedules follow-up visits into proper systems. Prints daily clinic schedules, prepares new patient information packets, answers telephone and triages calls/questions as appropriate. Collects physician practice authorizations, enter appropriate information in both registration/billing systems. Instructs patients to obtain referrals as needed. Assists with follow up directly with referring physician office as needed. Explains general policies related to registration, co-payments, referrals, pre-authorizations, and deductibles as well as policies related to physician billing and different specialty services within UMSJMG.
Work Experience Education
• High School Diploma or GED (Required) • 2 year / Associate's Degree (Preferred)
Certification / Licensure / Registration
• Not Applicable – No Certification and Licensure Requirements required or preferred
Experience and Skills
• SURGICAL SCHEDULING EXPERIENCE (Required) • 1 year Related experience (Required) • Required Skills: Strong Verbal Communications Skills, Strong Written Communications Skills, General • Clerical Skills, Basic Computer Skills, Multi Line Telephone Operational Skills, Excellent Organizational Skills, Strong Customer Services Skills