About this role
About us:
Soar is a global fintech startup that specializes in financing and investment. Currently headquartered in Saudi Arabia, Soar is growing throughout the region with a mission to help people achieve their financial goals with innovative financial and property investment solutions and tools through its multi-purpose platform, designed to offer a simple and seamless user experience.
Role Summary:
The Senior Product Manager owns the vision, strategy, and delivery of enterprise systems, core platforms and integrations that enable secure, compliant, and scalable fintech products. This role has end-to-end ownership of shared capabilities and operational platforms—including 3rd-party integrations, CRM, customer support systems, admin portals, and data platforms—used across multiple product and business squads.
This is a senior, high-impact role requiring strong judgment in regulated environments, the ability to lead through influence, and a deep understanding of how platform decisions affect customer experience, operational efficiency, and regulatory posture.
Key Responsibilities:
Platform & Internal Systems Strategy:
Define and own the long-term platform and internal systems strategy aligned with business growth and regulatory requirements. Set platform principles and standards (API-first, reuse-driven, audit-ready, security-by-default).Proactively identify structural platform gaps and lead initiatives to address scalability, reliability, and operational risk.
Senior Ownership of 3rd-Party Integrations:
Lead product ownership for complex 3rd-party integrations, including:
Identity and verification providersCredit bureaus and risk data services Banking, payments, and financing partners Government and regulatory systems Drive integration strategy across vendors, including:Standardized integration patternsSLA, monitoring, and incident management requirements Versioning, migration, and deprecation strategiesPartner with procurement, legal, and engineering on vendor selection and onboarding.
CRM, Customer Support & Case Management Platforms:
Own the product direction for CRM and customer support systems supporting:Customer lifecycle management Case handling, disputes, and escalationsCompliance-driven workflows (KYC/AML reviews, investigations)Ensure deep integration between CRM, support platforms, and core fintech systems.Optimize operational workflows to reduce manual effort and improve resolution times.
Admin Portals & Operational Tooling:
Lead product ownership of admin portals and internal dashboards used by:
Operations Risk and complianceCustomer supportFinance and reconciliation teamsEnsure admin tools support:Role-based access control and audit trails Secure approvals and exception handling High-volume operational throughput with strong usability Balance flexibility for ops teams with strong governance and controls.
Regulatory, Risk & Compliance Leadership:
Act as a senior product partner to Risk, Compliance, Legal, and InfoSec. Translate regulatory obligations into scalable platform capabilities rather than ad-hoc processes.Ensure all platform and ops systems are audit-ready by design, with full traceability and reporting. Lead product responses to regulatory findings, audits, and remediation initiatives.
Roadmap Ownership & Cross-Squad Alignment:
Own and communicate a multi-quarter platform roadmap, balancing: Regulatory commitmentsOperational efficiency Product enablement and scalabilityDrive prioritization decisions that consider company-wide impact and long-term platform health.Manage complex dependencies across product squads and business functions.
Execution, Quality & Resilience:
Work closely with engineering leadership to define and enforce: Non-functional requirements (availability, performance, security) Business continuity and disaster recovery expectationsEnsure safe delivery through staged rollouts, monitoring, and incident management practices.
Metrics, Outcomes & Continuous Improvement:
Define and own senior-level platform KPIs, including:
Platform adoption and reuse across squads Integration reliability and failure rates Operational efficiency gains Reduction in manual and high-risk processesUse data, incidents, and audit outcomes to drive continuous improvement.
Required Skills & Experience:
8+ years of Product Management experience, with significant ownership of platform or internal products in fintech or other regulated industries. Proven experience leading:3rd-party integrations at scale CRM and customer support platforms Admin portals and operational tooling Strong understanding of:Financial transaction flows and risk controls APIs, distributed systems, and integration patterns Regulatory frameworks (KYC, AML, data privacy) Demonstrated ability to lead through influence in complex, cross-functional environments.
Preferred Qualifications:
• Experience as a Senior / Lead Platform PM or Technical PM.
• Background in lending, mortgages, payments, or identity platforms.
• Experience working directly with regulators, auditors, or compliance reviews.
• Familiarity with cloud security, access management, and observability.
• Experience mentoring junior PMs or shaping product standards.