About this role
As a Credit Controller, you will be responsible for managing customer accounts, ensuring timely payment of invoices, reducing aged debt, and maintaining strong working relationships with customers. This role is key to supporting cash flow and the overall financial health of the business.
Company Profile:
Our client is a UK-based telecommunications company, specializing in VoIP phone systems, business broadband, and future-ready tools. They help businesses improve collaboration, streamline communication, and enhance productivity. With a focus on delivering reliable, fast, and cutting-edge services, they support businesses in adapting to the future of work.
Due to their continued success, they are looking to expand their team in the Philippines and seeking a passionate, skillful, self-motivated, and collaborative Credit Controller to join their dynamic team.
This is an excellent opportunity for those who value a workplace culture built on strong relationships, personal accountability, and collaborative teamwork.
Duties and Responsibilities:
Manage and maintain the sales ledger, ensuring customer accounts are accurate and up to dateProactively chase outstanding payments, including termination charges and ongoing service charges via phone and emailInvestigate, resolve, and follow up on invoice queries and disputes efficientlyMonitor overdue balances and take appropriate action in line with company proceduresPrepare and maintain weekly and monthly aged debt reportsWork closely with Sales, Customer Service, and Provisioning teams to prevent delays in billing and paymentEnsure accurate records of all customer communications and actions takenRequirements
Minimum 2–3 years of experience as a Credit ControllerPrevious experience in a Credit Control or Accounts Receivable roleStrong communication and negotiation skillsHigh level of accuracy and attention to detailConfident using Ability, Xero, and HubSpot or similar accounting softwareAbility to manage a high volume of accounts and prioritize workload
Advantageous skills or nice-to-haves:
Bachelor’s degree or equivalent qualification