About this role
We are looking for a detail-oriented Order Operations Specialist to manage end-to-end retail order processing and execution. This role supports both sales and supply chain teams by ensuring accurate, timely, and compliant order fulfillment for key retail partners.
You will own day-to-day order operations, EDI transactions, shipment tracking, invoicing, and issue resolution. This is an execution-focused role for someone who thrives on accuracy, follow-through, and operational consistency.
Key ResponsibilitiesOrder Processing & Execution Receive and process customer purchase orders (POs) Send order acknowledgements via EDI (855) Create and transmit Advance Ship Notices (ASNs) via EDI (856) Send customer invoices via EDI (810) Logistics & Shipment Tracking Track shipments through carrier and 3PL portals Proactively flag delivery delays, shortages, or exceptions Coordinate with logistics partners to resolve shipping issues Freight, Chargebacks & Compliance Track, review, and reconcile freight invoices Monitor, research, and resolve retailer chargebacks and deductions Support compliance with retailer requirements, OTIF metrics, and routing guides Reporting & Coordination Maintain weekly and monthly operational reports and data summaries Coordinate with internal sales, operations, and supply chain teams Ensure accurate documentation and communication across all order-related activities
Work Arrangement Remote / Overseas Part-time to start (~20 hours per week), with potential to scale Works closely with a U.S.-based operations team Requirements
Experience in order management, customer operations, or supply chain (CPG or retail preferred) Familiarity with EDI transactions (850, 855, 856, 810) Strong attention to detail and organizational skills Comfortable working with spreadsheets and basic reporting tools Ability to manage multiple tasks and deadlines independently Strong written communication skills in English
Preferred Skills Experience working with major retailers (e.g., Walmart, Target, Amazon, grocery chains) Experience coordinating with 3PLs and freight carriers Working knowledge of retailer chargebacks, OTIF, and compliance requirements