About this role
Position: Community Manager
Location: Remote (Global)
Employment Type: Full-Time
Type of contract: Independent contractor
🌎 Work from any corner of the world and be a part of the #remoteworkrevolution!‼️
Scope of the role:
We’re hiring a community manager to serve as the frontline voice of our brand for a US-based audience. This role is equal parts customer support, community engagement, and brand representation.
You’ll be interacting directly with customers across support and social channels, responding in real time with clarity, empathy, and a natural understanding of American tone, humor, and conversational norms. Every interaction should feel human, culturally aligned, and on-brand.
This role is ideal for someone who communicates effortlessly in English, understands US internet culture, and takes pride in high-quality customer interactions.
Responsibilities:
1. Community & Customer Engagement
Engage with customers across support channels and social platforms using a natural, US-aligned tone. Respond with empathy, clarity, and personality while maintaining professionalism. 2. Customer Support Communication
Handle customer questions, follow-ups, and issue resolution in a friendly, conversational manner. Ensure customers feel heard, understood, and supported throughout the interaction. 3. Social Media Interaction
Participate in and support community conversations on social platforms. Maintain a positive, responsive, and brand-safe presence in public-facing channels. 4. Collaboration & Feedback Loop
Work closely with internal teams to escalate issues when needed. Share recurring feedback, insights, and community sentiment to help improve the overall customer experience. 5. Consistency & Brand Voice
Maintain consistent messaging aligned with the brand’s voice, values, and expectations of a US audience. Ensure no tone, language, or cultural friction in customer-facing communication. Requirements:
1. Fluent English Communication
Native-level or near-native spoken and written English. Able to communicate clearly, naturally, and confidently with no language barrier. 2. Strong Understanding of American Culture & Humor
Comfortable with US conversational tone, humor, sarcasm, and informal communication styles. Able to read context and adjust tone appropriately. 3. Customer-Facing Experience
Previous experience in customer support, community management, or social media engagement. 4. Social Media Savvy
Comfortable interacting with customers in public-facing social environments. 5. Availability for US Evening Hours
Able to consistently work within the 5:00 PM – 1:00 AM window.
Nice to Have (Not Required)
Experience using Gorgias or Zendesk Experience working with DTC or e-commerce brands Community moderation or brand ambassador experience