About this role
Better is the first AI-native mortgage and home equity finance company, revolutionizing one of the largest financial markets in the world. We make home finance radically more transparent; using AI and proprietary technology to eliminate friction from the mortgage process through our industry-leading AI platform, Tinman®, and the first voice-based AI mortgage assistant, Betsy™. Our mission is simple: make homeownership cheaper, faster and more accessible by transforming how people buy and finance homes.
The facts that speak for themselves:
We’ve funded over $110 billion in loans (more than any other fintech in the US!)
Raised over $1.2 billion in equity capital to modernize the $15 trillion mortgage industry
Better’s propriety AI platform makes us an award-winning lender:
Fintech Breakthrough Award 2025: Best Lending Innovation
Yahoo! Finance (Jan 2025): Best Mortgage Lender for First-Time Homebuyers – Best for quick approval
Yahoo! Finance (2025): Best Online Mortgage Lender
Money Magazine (2025): Best for fast closing
Forbes (2023): Best Online Mortgage Lender
We’re building the future of home finance - and we’re looking for smart, driven, ambitious innovators who are ready to tackle the most impactful work of their careers.
Better is the first AI-native mortgage and home equity finance company, revolutionizing one of the largest financial markets in the world. We make home finance radically more transparent; using AI and proprietary technology to eliminate friction from the mortgage process through our industry-leading AI platform, Tinman®, and the first voice-based AI mortgage assistant, Betsy™. Our mission is simple: make homeownership cheaper, faster and more accessible by transforming how people buy and finance homes.
The facts that speak for themselves:
- We’ve funded over $110 billion in loans (more than any other fintech in the US!)
- Raised over $1.2 billion in equity capital to modernize the $15 trillion mortgage industry
- Better’s propriety AI platform makes us an award-winning lender:
- Fintech Breakthrough Award 2025: Best Lending Innovation
- Yahoo! Finance (Jan 2025): Best Mortgage Lender for First-Time Homebuyers – Best for quick approval
- Yahoo! Finance (2025): Best Online Mortgage Lender
- Money Magazine (2025): Best for fast closing
- Forbes (2023): Best Online Mortgage Lender
We’re building the future of home finance—and we’re looking for smart, driven, ambitious innovators who are ready to tackle the most impactful work of their careers.
Responsibilities and Duties:
Mortgage Advisor Lifecycle Support
o For newly onboarded MAs, input all required data into the master spreadsheet and notify leadership when CSM assignment is needed.
o For terminated MAs, update termination dates, remove access from dashboards, and ensure records are fully reconciled.
Loan & Investor Operations
o Identify all brokered loans and confirm correct investor setup in TM.
o Gather first payment letters and distribute them to the appropriate CSMs and loan teams.
o Prepare, validate, and send transfer letters with accurate loan and servicer information.
Client Servicing & Inbox Management
o Monitor CSM email inboxes for recurring servicing inquiries (e.g., payment setup issues).
o Respond on behalf of the CSM using previously sent documentation, reducing duplicate client outreach and improving response times.
o Escalate only non-standard or unresolved servicing issues to the appropriate CSM.
Email Communications & Launch Support
o Send client-facing and internal emails on behalf of CSMs, ensuring accuracy, consistency, and timeliness.
o Manage and distribute launch call emails for each team, including servicer-specific loan numbers.
o Operate directly within CSM email accounts so CSMs can remain client-facing and focused on live calls.
Text Messaging Support
o Send client text messages on behalf of CSMs using the Spoke phone system.
o Ensure correct Mortgage Advisor alignment, time-zone awareness, approved messaging templates, and brand-compliant formatting.
Process Improvement & Future-State Readiness
o Support ongoing process improvements and system enhancements, including transition of manual tasks as Gallus functionality is expanded.
o Identify repetitive inquiries or inefficiencies and flag opportunities for automation or documentation improvements.
Qualifications and Skills:
o Strong attention to detail, organizational and communication skills.
o Strong analytical, judgement and managerial skills
o Excellent verbal and written communication
o Demonstrated ability to adapt to a rapidly changing federal and state regulatory environment.
o Ability to prioritize and meet deadlines.
o Strong interpersonal and teamwork skills and ability to influence through collaboration.
o Self-motivated, with a high level of personal energy and commitment.
o Minimum requirement includes a high school diploma or equivalent; additional coursework in finance or a related field is advantageous.
Company Benefits
In Office Perks
Experience our comprehensive office perks, including daily meals and transport facility for commuting to and from the office, available for all employees coming to the office.
Health & Well-being
Our comprehensive medical plan is available for you, your spouse and dependents. Employees are covered under Mediclaim, Group Term life insurance and Accidental insurance.
Other Perks at Better
Experience flexibility with our night shift allowance, work from home allowance and transportation allowance, where applicable. We prioritize your convenience.
Company Benefits
We’re proud to support our employees and their families with a benefits package designed to care for their health, well-being, and everyday life. All full-time and benefit-eligible part-time employees can enjoy the following benefits:
Day One Coverage – Your benefits begin on your first day, so you’re supported from the start
Nationwide Medical, Dental & Vision Coverage – Comprehensive plans that travel with you, wherever you are
Mental Health Support When You Need It – Immediate access to virtual therapy with licensed providers for you and your eligible dependents (ages 6+), with your first few visits covered at no cost!
Health Savings Account (HSA) – Includes an employer contribution to help you plan for healthcare expenses
Employer-Funded Dependent Care FSA – Support for childcare and/or dependent care costs
Disability & Life Insurance – Provided at no additional cost to give you added peace of mind
Flexible PTO – Time off when you need it, so you can recharge and focus on what matters most
Extra Perks & Discounts – Including pet insurance, savings programs, and more to support life beyond work
The compensation offered for this role will be based on multiple factors such as location, the role’s scope and complexity, and the candidate’s experience and expertise, and may vary from the range provided.
Disclaimer
Better Home & Finance Holding Company is an equal opportunity employer committed to fostering an inclusive and diverse environment for our employees. We are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status, or any other reason protected by law.
We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. Better will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.