About this role
The Lock Desk Analyst plays a crucial role in the daily operations of the Secondary department by assisting with various functions such as reviewing rate sheets, conducting pricing audits, and handling lock requests. In addition to these responsibilities, a lock desk analyst is also tasked with managing extensions, processing loan parameter change requests, and facilitating re-locks as needed.
Responsibilities
• Audit the pricing system daily to ensure the accuracy of published rates.
• Ensure all pricing-related data is accurately entered and maintained.
• Review and verify lock requests received by the lock desk.
• Handle lock maintenance requests such as extensions, re-locks, updates, renegotiations, etc.
• Assist with pricing-related questions regarding policies, procedures, and investor guidelines.
• Assist with mandatory trade data preparation, execution, and input.
• Analyze and resolve operational issues associated with rate lock mismatches.
• Research pricing requests and update the system with required pricing changes.
• The Lock Desk Analyst is expected to maintain satisfactory attendance and report to work on time every day.
• Additional tasks as assigned.
Qualifications/Requirements
The candidate must be self-motivated, willing to ask questions, and interested in the secondary markets. Analytical skills and the ability to understand more complex numerical concepts are necessary, along with the following minimum attributes and qualifications:
• Bachelor’s degree (Economics, Finance, or other quantitative focus preferred)
• Ability to communicate effectively at multiple levels, both internally and externally
• Strong professionalism, ethics and character
• Should exhibit a willingness to learn and ask questions.
• Problem solving skills.
• Critical Thinker with strong aptitude and reasoning problem solver.
• A Strong sense of urgency is needed for this position.
• Ability to work under pressure is an essential function of the job.
• Self-motivated with the ability to work independently.
• Good oral and written communication skills.
• Availability for later hours and rotating schedule as needed by the business.
What We Offer
• Performance-driven compensation
Competitive base salary with bonus or incentive opportunities, depending on role
• Comprehensive, flexible health benefits
A range of medical and dental plans to choose from based on your needs, with
vision coverage available for you and your family starting on day one.
• Financial wellbeing & long-term support
Build long-term financial security with a 401(k) through Vanguard, HSA with
employer contributions, FSA’s, Employer Paid STD & LTD plans and access to
financial planning resources.
• Time to recharge
Generous paid time off, company holidays, sick time, and paid parental leave.
• Support for families
Paid parental leave and childcare support, including employer matching for
dependent care FSA.
• Holistic wellbeing support
Mental health care (6 free virtual or in-person sessions) and wellness
programs through Spring Health, EAP access, and additional perks like pet
insurance and lifestyle discounts.
• Flexibility in how you work and live
Pre-tax Commuter benefit accounts with an employer match, and programs
designed to support different working styles and lifestyles.
• Daily perks that make work better
Meal and snack offerings in select offices, plus a stipend to support your day-to-day
- whether you’re in the office or working remotely.
• An exceptional NYC office experience
Work from our World Trade Center headquarters - featuring thoughtfully designed
spaces, natural light, and panoramic skyline views. It’s a space built for
collaboration, creativity, and bringing bold ideas to life.
• High-impact work at a category-defining moment
Help shape the brand of an AI-native company reinventing homeownership from the
ground up
Disclaimer
Better Home & Finance Holding Company is an equal opportunity employer committed to fostering an inclusive and diverse environment for our employees. We are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status, or any other reason protected by law.
We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. Better will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Better is the first AI-native mortgage and home equity finance company, revolutionizing one of the largest financial markets in the world. We make home finance radically more transparent; using AI and proprietary technology to eliminate friction from the mortgage process through our industry-leading AI platform, Tinman®, and the first voice-based AI mortgage assistant, Betsy™. Our mission is simple: make homeownership cheaper, faster and more accessible by transforming how people buy and finance homes.
The facts that speak for themselves:
We’ve funded over $110 billion in loans (more than any other fintech in the US!)
Raised over $1.2 billion in equity capital to modernize the $15 trillion mortgage industry
Better’s propriety AI platform makes us an award-winning lender:
Fintech Breakthrough Award 2025: Best Lending Innovation
Yahoo! Finance (Jan 2025): Best Mortgage Lender for First-Time Homebuyers – Best for quick approval
Yahoo! Finance (2025): Best Online Mortgage Lender
Money Magazine (2025): Best for fast closing
Forbes (2023): Best Online Mortgage Lender
We’re building the future of home finance - and we’re looking for smart, driven, ambitious innovators who are ready to tackle the most impactful work of their careers.