About this role
Restaurant365 is a SaaS company disrupting the restaurant industry! Our cloud-based platform provides a unique, centralized solution for accounting and back-office operations for restaurants. Restaurant365’s culture is focused on empowering team members to produce top-notch results while elevating their skills. We’re constantly evolving and improving to make sure we are and always will be “Best in Class” ... and we want that for you too! The Customer Marketing Manager is responsible for driving expansion revenue across Restaurant365’s existing customer base through targeted upsell and cross-sell programs. This role owns lifecycle expansion campaigns, webinar production, and customer communications designed to surface product value, introduce adjacent solutions, and convert existing customers into additional product adoption and revenue growth. This is a high-impact individual contributor role with direct accountability for expansion pipeline contribution. The role requires strong operational execution, deep comfort with marketing automation, and proficiency in AI-driven tools to scale campaign velocity, personalization, and conversion performance. As the function matures, the role may grow into a player-coach position.