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Technical Support Specialist - Web & Configurable Solutions @ Blackbaud

San Jose, Costa RicaOnsiteFull-timePosted 45 days ago

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About this role

Embrace the role of a Technical Support Specialist – Web & Configurable Solutions! Resolve complex technical issues, mentor peers, and enhance customer experience with advanced troubleshooting in web-based and configurable products. Collaborate with engineering, leverage diagnostic tools, and drive impactful solutions in a dynamic, customer-focused environment. Grow your expertise with us!. Category: Customer Success and Support

Skills

technical troubleshootingcustomer serviceweb application supporthtmlcssjavascriptapi testingbrowser developer toolslog analysisroot cause analysisknowledge base managementincident managementmentoringb2b saas supportenterprise software support

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Technical Support Specialist - Web & Configurable Solutions at Blackbaud | ResuMinder Jobs