About this role
The Instructional Designer Intermediate is responsible for the successful development and system-wide delivery of training for software that is managed through the Information & Technology Services (ITS) department. Working under moderate supervision, this position designs training curricula, develops educational content, configures software training environments, coordinates & conducts training sessions, and resolves service tickets & requests. This position communicates and collaborates with all stakeholders of the organization to improve individual and organizational performance.
Essential Job Function:
• Develops and implements / delivers the software training program for one’s respective Epic application(s) and/or other ITS software; creates and edits the curriculum and training/support materials for all roles as well as collaborates with leaders and analysts to determine the best approaches for training program development and user training. • Provides training and remediation for all system users via classroom, independent, at-the-elbow, refresher, new hire, thrive, online, and/or blended learning. • Coordinates training-related logistics and communications, responds to requests for training, Reviews / routes / resolves pertinent service tickets, supports help line calls, and rounds among stakeholders. • Creates, builds, configures, tests, and maintains the software training environments, and works in conjunction with application teams and technical teams to ensure consistency between production and training environments. • Participates in recruiting, selecting, coordinating, educating, credentialing, and ongoing deployment of Credentialed Trainers (CT’s) to assist with super user and end user training. • Ensures that CT’s are trained and equipped to successfully serve specific applications and user areas. • Performs other duties as assigned.
Education:
• Required: Bachelor's degree or equivalent experience in relevant field.
Experience:
• Required: 2 years.
Licensure/Certification/Listing:
• Required: Clinical employees must maintain licensure appropriate to clinical education and training, without lapse. For Cone HealthLink (CHL) / Epic applications, must satisfactorily complete required Epic certification testing within the timeframe specified in the Epic Certification commitment policy.