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Guest Relations Manager 宾客关系经理 @ Four Seasons Hotels and Resorts

Hangzhou, Zhejiang, CNOnsiteFull-time
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About this role

Embrace the role of a Guest Relations Manager at Four Seasons Hotel Hangzhou, where you'll lead front office operations, ensure exceptional guest experiences, and collaborate with cross-functional teams. If you have strong Mandarin communication skills and a passion for hospitality, this is your opportunity to make a difference in a world-class luxury environment.. Category: Housekeeping and Laundry Services

Skills

hotel front office managementguest relationsmandarin communicationcustomer servicecredit procedurescash handlingconflict resolutioncross-cultural sensitivityhotel management systemsnight auditdiscrepancy reportingluggage handlingsecurity coordinationstaff trainingperformance feedback

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