About this role
At PwC, our people in customer consulting specialise in providing consulting services focused on customer-related strategies and initiatives. These individuals analyse client needs, develop customer-centric solutions, and offer guidance and support to help clients enhance their customer experience and drive business growth. Those in customer experience at PwC will specialise in providing consulting services focused on enhancing the overall customer experience. You will analyse customer touchpoints, design customer journey maps, and offer guidance and support to help clients create seamless and personalised experiences that drive customer satisfaction, loyalty, and advocacy. Driven by curiosity, you are a reliable, contributing member of a team. In our fast-pacedenvironment, you are expected to adapt to working with a variety of clients and team members,each presenting varying challenges and scope. Every experience is an opportunity to learn andgrow. You are expected to take ownership and consistently deliver quality work that drives valuefor our clients and success as a team. As you navigate through the Firm, you build a brand foryourself, opening doors to more opportunities.Examples of the skills, knowledge, and experiences you need to lead and deliver value at thislevel include but are not limited to:
• Apply a learning mindset and take ownership for your own development. • Appreciate diverse perspectives, needs, and feelings of others. • Adopt habits to sustain high performance and develop your potential. • Actively listen, ask questions to check understanding, and clearly express ideas. • Seek, reflect, act on, and give feedback. • Gather information from a range of sources to analyse facts and discern patterns. • Commit to understanding how the business works and building commercial awareness. • Learn and apply professional and technical standards (e.g. refer to specific PwC tax and auditguidance), uphold the Firm's code of conduct and independence requirements. The Opportunity
• When you join PwC Acceleration Centers (ACs), you step into a pivotal role focused on actively supporting various Acceleration Center services, from Advisory to Assurance, Tax and Business Services. In our innovative hubs, you’ll engage in challenging projects and provide distinctive services to support client engagements through enhanced quality and innovation. You’ll also participate in dynamic and digitally enabled training that is designed to grow your technical and professional skills. • As part of the Customer Pricing and Profitability team you will analyze data to develop pricing strategies that enhance profitability and operational productivity. As an Associate you will engage in transforming pricing processes while building your analytical and problem-solving skills. This role presents a unique opportunity to work with diverse clients and contribute to impactful pricing initiatives that drive business success. Responsibilities
• Analyze data to inform pricing strategies and decisions • Support the transformation of pricing processes for productivity • Collaborate with clients to understand their pricing needs • Develop problem-solving skills through pricing initiatives • Engage in research to identify market trends • Assist in the execution of pricing projects • Participate in team discussions to share insights • Adapt strategies based on client feedback and market analysis What You Must Have
• Bachelor's Degree • 2 year of experience • Oral and written proficiency in English required What Sets You Apart
• MBA in Sales, Marketing, Strategy, or Analytics preferred • Demonstrating customer transformation consulting abilities • Developing pricing models and strategies • Analyzing financial concepts and revenue models • Identifying pricing and monetization opportunities • Collecting and interpreting data for decision-making • Skilled with Microsoft Office and BI tools • Collaborating across sales, marketing, and finance teams • Managing multiple tasks in dynamic environments