About this role
To support our ERP Services team we are searching for a ERP Service Desk Agent (f/m/d) to be based in our Munich office.
Tasks WHAT YOU WILL DO
Providing 1st level support for ERP topics Serve as the escalation point of contact for in-house users Close collaboration with ERP end users, ERP specialists and other IT teams Understanding reported issues, triaging new incidents and prioritizing created tickets Focusing on user needs and finding proper solutions Solving reported issues, independently and in close collaboration with 2nd level support
Requirements WHO YOU ARE
Degree in Business Informatics, Economics or other comparable qualification with atleast 2 years of experience in working with Service Desk and providing user support Strong Experience in working with MS Dynamics NAV/Business Central Basic understanding of business processes (finance, sales, purchase, inventory, warehouse management) Ability to understand user requirements, prioritize and manage multiple tickets Excellent verbal and written communication skills in English, German is a plus Experience in working with agile environment, SCRUM, JIRA, Confluence, MS Office
Benefits WHAT WE OFFER
Up to 32 days of holiday, depending on the length of service, starting with 28 days Mobile office with up to 20% of your total contracted hours (job and position permitting) 10 days/year of mobile office abroad in EU-countries (job and position permitting) Language & e-learning courses Staff discount of up to 30% Company pension scheme Discounted membership for selected sports platforms & gyms Discounted travel card Access to LinkedIn Learning Individual support on mental health & well-being (e.g. compatibility work and family life) Social Day Employee Share Purchase Plan