About this role
The Senior Executive – GDS role is critical for maintaining business-as-usual (BAU) operations and ensuring the timely, accurate, and compliant execution of GDS-related activities. The role involves handling BAU cases using Amadeus and Galileo, managing complex ticketing scenarios, and supporting seamless travel operations with a strong focus on accuracy, compliance and zero escalations.
Roles & Responsibilities -:
Manage end-to-end GDS operations using Amadeus and Galileo.Perform flight bookings, modifications, cancellations, and schedule change handlingHandle ticket issuance, reissuance, and refunds accurately as per airline fare rulesManage ancillary services (EMD issuance, reissuance, and refunds)Handle complex fare calculations, penalties and proration logicEnsure compliance with airline policies, GDS rules, and audit requirements.Coordinate with airlines, partners, and internal stakeholders for case resolutionHandle customer escalations and provide timely resolutionsSupport reporting, documentation, and SOP adherenceHandle customer interactions via calls and emails as applicable, in line with defined SOPs
Skills & Qualifications -:
Strong hands-on experience with Amadeus & Galileo GDSExcellent understanding of:Airline fare rules & penaltiesTicketing -IssuanceRefund & reissue scenariosEMD handlingRefund handlingAbility to manage high-volume BAU operationsGood communication skills (written & verbal)Ability to work independently in a 24×7 shift environmentPreferred Qualifications
Certification in Amadeus and/or Galileo (preferred)Exposure to NDC, EDIFACT, and ancillary service workflows (added advantage)Graduate in any discipline (Travel & Tourism preferred) Responsible for safeguarding sensitive company data against unauthorized access, use, or disclosure, and for reporting any suspected security incidents in line with the organization's ISMS (Information Security Management System) policies and procedures.