About this role
Tires IT is looking for an experienced Process Owner for Change Management to join our dynamic IT Service Management (ITSM) team. This role will involve working with a diverse group of professionals to implement and continuously improve our ITSM processes in a global environment.
Main Tasks:
Global process responsibility for Change Management;Development of the process strategy and the process roadmap in coordination with the IT service management strategy;Creation and maintenance of the respective process documentation; Building and tracking governance and process KPIs;Management of internal and external service providers including budget planning;Independent implementation of global process implementation projects;Independent further development and implementation of process training. University degree in Business Informatics, Computer Science or an Engineering field;+3 years of experience in the development, implementation and control of IT service management processes in a global environment;Basic requirement: ITIL Foundation certification; ITILV3 Expert certification (desirable);Excellent customer service and communication skills;Proficient English language skills (verbal and written);Ability to contribute to international teams and successfully complete international projects;Strategic and tactical skills (e.g. developing and improving a service strategy);Ability to promote the topic of IT service management and to present project results, processes and concepts at all management levels in a way that is appropriate for the target group;Experience in project management;Willingness to travel (up to 15%). Our offer:
Integration in a challenging and international work environment;Flexible working model;Agile and collaborative working style;Continuous opportunities for the promotion of talent and training;Opportunity to make a difference.
We are committed to fostering a workplace where everyone feels safe, respected, and valued. All kind of applications are welcome.
Ready to drive with Continental? Take the first step and fill in the online application.