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Telephony Analyst - CCaaS (Contact Center as a Service) @ Stanford Health Care

Newark, New Jersey, USOnsiteFull-time
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About this role

Embrace the role of a Telephony Analyst and play a key role in optimizing enterprise contact center technologies. Leverage your expertise in CCaaS, voice call flows, and cloud VoIP to enhance patient and customer experience. Collaborate with cross-functional teams and drive impactful solutions in a dynamic healthcare environment. Grow your career with Stanford Health Care.. Category: Information Technology

Skills

ccaas platform configurationcontact center as a servicevoice call flowscloud voippstn callingsoftphones for contact centerrouting strategiesapi integrationscontact center call flowswindows server 2003windows server 2008unix shell scriptingwinbatch scriptingapplication supportincident management

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