About this role
Location: Domino’s World Resource Center; 30 Frank Lloyd Wright Dr, Ann Arbor, MI 48105 Shift: Fulltime; SalaryJob Posting Salary: Up to $24/hr, based on qualifications and experience, plus bonus.Role: Sunday- Thursday, must be flexible and available to work either shift: 6:00 AM–2:30 PM or 8:00 AM–4:00 PMThe Senior Customer Support Representative role supports Supply Chain Center operations by providing clerical and administrative assistance. Responsibilities include processing orders, managing credit, and communicating with stores to ensure smooth daily operations.
Main responsibilities
Customer Service & Credit Management
Support inbound phone calls Prepare orders in WMS and prepare pertinent reports for loading and production Order processing including processing orders from customers and ensuring accurate ordering to the Supply Chain Centers, completing manual store orders, and manage add ons/change request Coordinate and disseminate corporate, marketing, and other company information to the stores Maintain filing system for invoices, reports, and other customer-related information Support school lunch orders Maintain credit management for the customer and lead credit review process via SAP/Credit Tracker Manage stock out, stock out communication and redelivery High School diploma/GED Minimum 1 year of Customer Service experience, bookkeeping, or general accounting experience Ability to work independently and as a team Excellent communication, interpersonal and organizational skills Ability to handle multiple tasks Experience with Microsoft Office software Bilingual preferred Ability to work a flexible shift/schedule Benefits:
Paid Holidays and Vacation Medical, Dental & Vision benefits that start on the first day of employmentNo-cost mental health support for employee and dependentsChildcare tuition discountsNo-cost fitness, nutrition, and wellness programsFertility benefitsAdoption assistance401k matching contributions 15% off the purchase price of stock Company bonus This is an onsite position in our World Resource Center located in Ann Arbor, MI.
All your information will be kept confidential according to EEO guidelines