About this role
About the Role
We're seeking a strategic Senior Manager, CEG Planning & Operations to lead enterprise-wide planning processes and drive operational excellence across the organization. This role serves as the central orchestrator of our annual operating rhythm, ensuring seamless alignment between GTM teams, sales operations, finance, and executive leadership.
Key Responsibilities
Strategic Planning & Execution
Lead the development and execution of the annual operating plan (AOP), partnering with finance and business leaders to establish targets, resource allocation, and strategic initiativesDrive cross-functional alignment across GTM planning, APEX, Sales, and other key stakeholders to ensure cohesive planning and executionManage the Customer Excellence Group (CEG) operating cadence, including business reviews, strategic planning sessions, and performance trackingSales Compensation & Territory Management
Develop and execute sales compensation strategy in partnership with HR, Finance, and Sales Leadership, ensuring programs drive desired behaviors and business outcomesLead annual sales compensation planning cycles, including plan design, modeling, and implementationCoordinate the global territory and quota planning process, balancing capacity, coverage, and growth objectives across regions and segmentsOperational Excellence
Establish and maintain planning frameworks, templates, and operating rhythms that drive accountability and transparencySynthesize complex data and insights to inform executive decision-making and strategic pivotsIdentify process improvement opportunities and implement scalable solutions Our ideal candidate:
Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry8+ years of experience in operations, strategic planning, sales operations, or related fields3+ years managing cross-functional strategic initiatives with demonstrated ability to influence senior stakeholdersDeep understanding of sales compensation structures, territory design, and quota methodologyProven track record leading annual planning cycles in complex, matrixed organizationsStrong analytical and financial modeling skills with proficiency in Excel and business intelligence toolsExcellent communication skills with ability to translate between strategic vision and tactical executionDesired: Bachelor's degree required; MBA or relevant advanced degree Key Competencies
Strategic thinking with exceptional execution capabilitiesStakeholder management and influence without direct authorityProcess design and operational disciplineData-driven decision making and business acumenAbility to manage multiple complex workstreams simultaneouslyExecutive presence and communication
For positions in this location, we offer a base pay of $165,500 - $289,600, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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