About this role
Role Overview:
Lead technical initiatives for web-based conversational interfaces and assist panels. Drive architectural decisions, mentor engineers, and deliver innovative AI-powered experiences.
Key Responsibilities:
Own design and architecture for complex web features and integrations.Implement advanced capabilities like custom skills, skill discovery, and enhanced chat workflows.Ensure high standards for reliability, scalability, and accessibility.Mentor junior engineers and influence best practices across teams.Collaborate with product, UX, and AI teams to shape technical strategy. To be successful in this role you have:
Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.8+ years of Deep expertise in JavaScript/TypeScript/ReACT, modern web frameworks, and REST APIs.Strong experience with scalable architecture and performance tuning.Knowledge of AI/ML integration and conversational UI patterns.Leadership in technical decision-making and mentoring.Preferred:
ServiceNow platform experience.Experience with enterprise SaaS and accessibility standards.Experience in prompt engineering and GenAlExperience in using Al productivity tools such as Cursor, Windsurf, etc. is a plus or nice to have
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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