About this role
Responsibilities:
Accelerate adoption and improve performance of products for the assigned product family, by identifying optimization opportunities and leads for activation.Collaborate with cross-functional teams within Visa to deliver subject matter expertise consultation and operational best practices as needed to optimize client performance.Collect product feedback and prioritize the enhancement requests for the Global Product teams.Support and/or oversee the implementation of new Visa products purchased by Clients by coordinating with key Client and Visa teams to expedite implementation readiness activities and steer Client toward faster time to value and maximize adoption of deployed products.Foster and sustain trusted partnerships with other teams within Client Services, Product and Sales by aligning on the forward-looking relationship strategy and optimization opportunities and executing against Client Success Plans.Drive and deliver initiatives to improve client adoption of products and use of Visa’s self-service tools.Leverage insights and understanding of their local market(s) and product needs to continually enhance Product Health in the region and Client experience.Support periodic operational reviews with Clients and Visa stakeholders, incorporating input, comparison and client progress against product metrics.This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.
Bachelor degree or equivalent qualification3-8 years of success in a technology, financial or information services business or with experience in the Payments, Consulting or Banking industry preferredCommitment to learning and developing with a strong bias for action, with a passion to build, test, learn and iterate.Proficiency in data analytics, visualization and data driven decision making.Demonstrated ability to build and maintain strong business relationships with internal and external stakeholders at all levelsAbility to articulate complex technical and business issues and solutions to multiple levels internally and externally to support strategic business plansSelf-starter able to achieve results as part of an effective team across countries and time zonesAble to effectively prioritize and multi-task under deadlinesExperience representing technical and/or business issues and solutions to influence audiences at multiple levels of an organization, including executives, in support of strategic business plansExcellent presentation skills, including strong oral and written communicationsSolid influencing and negotiation skillsBecoming customer centric, listening to and prioritizing customer needs to drive value realization and build trusted partnershipsSuccess planning - Build measurable actions plans to help clients achieve their business goals and realize value from their products or solutionsClient engagement - Communicate clearly and effectively with clientsProactiveness - Think ahead and act critical thinking - Take ownership over problems and find creative solutions to complex problems technical skills – continuous acquisition, application, and refinement of technical skills relevant to the role and payments Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.