About this role
The Payment Investigations Specialist will be the primary point of contact for all cross border payment-related queries. This role involves investigating and resolving issues related to cross border payments that have either left our ecosystem or are incoming. The specialist will ensure timely and accurate resolution while maintaining high service standards.
Key Responsibilities:
Act as the escalation point for cross border payment-related queries across the organization.
Investigate and resolve cross border payment issues, ensuring compliance with internal policies and external regulations.
Communicate effectively with internal teams, clients, partners, and suppliers to resolve inquiries.
Monitor and track cross border payment issues to ensure timely resolution.
Document all investigation processes and outcomes for future reference.
Collaborate with other departments to improve payment processes and reduce the occurrence of issues.
Provide training and support to team members on payment investigation procedures.
This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.
Basic Qualifications:
Minimum of 6 months of work experience or a Bachelor's Degree
Preferred Qualifications:
2 or more years of work experience
Bachelor’s degree in Finance, Business, or a related field.
Proven experience in a similar role within the financial services industry.
Strong analytical and problem-solving skills.
Excellent communication and interpersonal skills.
Ability to work under pressure and manage multiple tasks simultaneously.
Familiarity with ISO 20022 messaging standards is a plus.
Proficiency in relevant software and tools.
Experience with payment processing systems.
Knowledge of international payment regulations.
Previous exposure to customer service roles.
Key Competencies
Attention to Detail
Analytical Thinking
Problem-Solving
Time Management
Communication
Team Collaboration
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.