About this role
We are seeking a talented individual to join our Operations team at Mercer as a Rectification Analyst working in either our Sydney, Melbourne or Adelaide office. This is a hybrid role that has a requirement of working at least three days a week in the office.
We will count on you to:
• Lead incident rectification activities including root cause investigation, customer impact assessment, and remediation planning and execution.
• Collaborate closely with Incident Managers and stakeholders acr