About this role
Summary of Responsibilities:
• To respond to medical information queries/product quality complaints/general queries that may be received over the telephone call, email, fax etc. • Receive information, record, and report Adverse Drug Reaction in timelines (according to the regulations and to internal WI/SOPs) that may be received over telephone calls, email, fax etc. • Execute drug safety data management processes – a combination of call intake, call dialogue documentation, peer review, case follow-up. • Perform and support different activities as assigned – tracking various types of information and metrics, ongoing QC of defined process steps, training, reconciliation of data from multiple sources. • Assume responsibility for quality of data processed. • All other duties as needed or assigned.
Qualifications (Minimum Required):
• Must be a Licensed Healthcare professional e.g. Nurse, Pharmacist, PT, Medtech, Radtech • 1 year or more of voice call center experience • Experience working in US healthcare call center accounts • Comfortable working night shift and hybrid work setup in Greenhills, San Juan
Learn more about our EEO & Accommodations request here.