About this role
Job Description:
Job purpose We are seeking a proactive, detail-oriented Sales Account Administrator to support our EMEA sales team, which will be for a 6 month fixed term contract. In this pivotal role, you will manage the administrative functions that underpin our sales operations — from order processing and Salesforce updates to customer communication and documentation handling. If you're highly organised, thrive under pressure, and enjoy working cross-functionally with teams across Sales, Service, Finance, and Logistics — this could be the role for you.
Key Tasks & Responsibilities
• Support the EMEA sales team to achieve sales goals and customer satisfaction. • Manage order entry and update order progress via Salesforce (including MOCT creation in Agile) and order acknowledgement to customers. • Maintain accurate records of leads, prospects, and sales campaigns in Salesforce. • Coordinate with internal teams to communicate shipping details (ETA, tracking) to customers. • Follow up on overdue payments and support after-sales customer satisfaction. • Update and distribute the weekly Rolling Order Summary Sheet. • Provide regular reporting on opportunities from Salesforce. • Raise and process RMA requests, concessions, order amendments, and warranty orders for sales. • Create and update customer accounts in IFS; complete supplier setup forms. • Prepare basic quotations and provide lead times to support the sales cycle. • Liaise with Service teams to ensure coordination on service-related orders. • Ensure all documentation (tenders, contracts, transactions) is accurately saved and managed. • Collaborate with business teams in the USA, UK, Italy and Germany to ensure timely order processing. • Support with agent commission forms. • Customer credit checks. • Review customer terms and conditions on purchase orders in multiple European languages.
Key Competencies & skills
• Strong communication and interpersonal skills. • Meticulous attention to detail with high levels of accuracy. • Assertive and confident when liaising with sales engineers and other stakeholders. • Able to manage multiple priorities and work effectively under pressure. • Collaborative mindset; team player with a proactive, can-do attitude. • Highly organised and process-driven. • Ability to confidently communicate and work with multilingual territories within Europe.
Qualifications
• Minimum of 3 years’ experience in sales administration, customer service, or office support. • ‘A’ level, NVQ, or equivalent qualification. • Strong Microsoft Office skills (Excel, Outlook, Word); experience with Salesforce systems and ERP systems (e.g. IFS, Agile) is a plus.
Performance Metrics Order Processing & accuracy
• 100% of customer orders processed within 24 hours of receipt (with complete documentation).
• Error rate in order entry 2 business days from the sales team without follow-up.