About this role
Overall Job Purposes
• Customs Clearance Documentation Specialist (CDZ Documentation Specialist) is responsible for ensuring the efficient and compliant processing of import and export shipments through customs, arranging domestic trucking and performing other value-added services as required.
Main Tasks & Key Responsibilities:
• Serve as the primary contact for customers to arrange customs clearance, trucking, and other value-added services. • Develop and execute customer Standard Operating Procedures (SOPs). • Ensure all documents are complete and correct before proceeding with customs clearance. • Prepare and process import and export declarations according to current customs regulations. • Provide consultation to customers regarding customs regulations, classification, commodity regulations, etc., with support from the Team Leader or Trade Compliance Manager when needed. • Arrange appropriate trucking plans. • Manage supplier performance for all required services. • Ensure all timestamps and milestones are updated correctly and on time. • Liaise with customs authorities and suppliers to resolve any issues or queries related to shipments (e.g., escalations, disputes, irregularities). • Manage files in the DHL Global Forwarding's operational system end-to-end (from file creation and document upload to billing and file closure). • Ensure customs and transportation documents (Proof Of Delivery, etc.) are archived properly as per internal requirements. • Perform required post audits. • Prepare necessary internal and customer reports. • Participate in or lead continuous improvement projects.
Qualifications:
• Compliance and continuous improvement mindset. • Strong attention to detail and accuracy. • Open-minded attitude. • Good teamwork spirit. • Ability to work under pressure and meet tight deadlines. • Proven experience in customs brokerage, import/export operations, domestic transportation, or a similar role. • Customs brokerage license (is a plus). • Strong communication and problem-solving skills. • High degree of written, verbal, and organizational skills. • Proficient in English, especially in writing and speaking
Working Location: 8th Floor, Etown 5 Building, No. 364 Cong Hoa, Tan Binh Ward, Ho Chi Minh City
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