About this role
In this role, you will have the opportunity to work upon one or more back-end services for the road freight service line, supporting countries, or regions, and ensuring timely and accurate completion of tasks/target assigned. You will be part of a larger team, sharing best practices & working upon the services with continuous improvement approach. Key Responsibilities: • To understand the requirement of the station’s / country’s documentation and ensure jobs are executed as per standard operating procedures. • Ensure department SLAs and all Key Performance Indicators are being met as per the agreed delivery guidelines. • Operate on the services according to the shifts, countries or regions, aligned. • Deliver a high level of service quality through timely and accurate completion of services. • Collaborate with colleagues within the business to identify solutions, best practices, and opportunities to improve the service to our business partners. • Flag any challenges in the operations to the immediate supervisor and business partner in a timely manner. • Co-ordinate with the relevant stakeholders for regular communication and flow of information as defined for the respective service. Required Skills/Abilities: • Bachelor´s degree (any). A degree in logistics, industrial engineering, management will be an advantage. • 0 – 3 years of job experience from BPO or logistics domain – Preferred • Road Freight experience will be preferred • Good knowledge in MS office • Effective English communication skills, written and verbal • Exposure to working with Enterprise Resource Platforms (ERPs) - Preferred • Good logical reasoning skills • High level of customer centricity