About this role
Job purpose
• To manage, develop and optimize the processes of all shipments required for customs clearance in RUHGTW. • Management of the facility department, ensure adherence to all relevant quality standards. Ensure customs operational activities reach business (transit times), service & cost objective levels. Ensure legal compliance with customs regulations and review KPI on weekly basis, securing that appropriate corrective action is initiated. • Work closely with senior management team of DHL Express and ensuring development both self and within the department. Actively lead, motivate, and engage people. • Always ensure execution in the best interests of DHL customers and operational departments with DHL Express Network Ops and Effectively manage 3rd party provider staff and compliance as necessary. • Execute effectively changes to legal compliance and keep strong relationships with authorities. • Develop strong relationships with the customs authorities with a view to improve clearance capabilities and efficiencies. Key tasks & accountabilities
• Communicate and forward strategic and essential information to all customs employees. • Adapt and develop the business within the frame of the ongoing changes in the rules and regulations of Saudi Customs and GCC • Create a positive workplace – a First Choice for employees. A workplace where employees feel that good performance is valuated. Where you get encouraged and a chance to develop. • Keep track of KPIs and productivity and use this information to develop business regarding improve service quality and productivity. Overall goals/Typical measures:
• Clearance On Arrival – COA • Bond Outstanding – BOS • Customs Cost per Non-Doc Shipment. • Non-Doc shipments Per Customs FTE (Per Day) • Unauthorized releases • Customs Fines & Penalties