About this role
About us At DHL, people mean the world to us. That’s why our goal has always been to attract and retain the best talent over the world. We provide challenge and opportunity for personal and professional development. We recognize the difference you bring to our business, and together we share the pride of building the logistics company for the world.
Under the DHL Supply Chain umbrella, one of the business units of DHL, we provide customized logistics and industry solutions in the areas of supply chain management, warehousing, distribution, value added services, and lead logistics provider services for our customers – helping them deliver better results every day. Responsibilities
• Foster good working relationships with business stakeholders.
• Work with Business Development / IT PM on RFI and RFQ activities.
• Collaborate with Product Management and Project Delivery to deliver IT solutions which meet business requirements.
• Build and maintain effective working relationships with relevant IT counterparts.
• Manage vendor relations to ensure service delivery contracts are fulfilled.
• Implementation and continual assessment of Project Delivery standards.
Requirements
• Minimum 5 year of experience in managing IT infrastructure and operations, preferably in a Third-Party Logistics (3PL) environment
• Solid knowledge / experience in ITIL processes
• Knowledge of vendor management, contract establishment / management
• Knowledge of general IT trends and technologies
• Ability to lead and manage team effectively in complex matrix organizations
• Result-oriented, goal-driven and commitment towards operation and service excellence
• Strong problem-solving, critical thinking, communication and stakeholder engagement skills.