About this role
DHL Supply Chain is Hiring! At DHL, you will play a part in one of the world’s most essential industries. There has never been a better time to join DHL Supply Chain. In a global business like ours, the opportunities are endless. So, join us. Work with us. Grow with us.
The core responsibilities of this role include: Customer Support & ETA Communication: Serve as the primary contact for dealership parts managers via phone and email, providing timely and accurate ETAs, shipment visibility, and order status for parts. • Exception Management & Issue Resolution: Investigate and resolve missing parts, cage discrepancies, shortages, and transit delays by working closely with PXD/PDC operations, transportation, and receiving sites.
Position: Customer Service Representative
Shift: 6:00 AM –; 2:30 PM Monday-Friday
Pay: $20.35 per hour
Additional Incentives:All full-time employees are eligible to qualify for monthly performance attendance bonus.
In addition to the general job description below, the ideal candidate will also possess the following skills and/or experience: Cross?Functional Coordination & Continuous Improvement: Maintain detailed documentation and identify recurring issues related to transloading, routing, or site handoffs, escalating trends to leadership to improve performance
Role Purpose: Process orders and prepare correspondence to fulfill customer needs. Responsible for providing product, service, and transit information to the customer and act as a liaison to facilitate issue resolution. Key Accountabilities:
• Resolve product or service problems: clarify the customer’s complaint, determine the cause of the problem, select and explain the best solution to solve the problems, expedite correction or adjustment, follow up to ensure resolution. • Maintain customer records and update account information. • Maintain financial accounts by processing customer adjustments. • Prepare product or service reports by collecting and analyzing customer information. Assist with order and product management. • Perform other duties as assigned. Required Education and Experience:
• High School Diploma or Equivalent • 0-12 months of system, data entry or reporting experience • 0-12 months of warehouse experience, preferred Our Organization is an equal opportunity employer.