About this role
Ready to take your ocean freight expertise to the next level? Join a global logistics leader where you’ll own the end-to-end shipment journey, build strong customer relationships, and drive operational excellence every day. What you’ll do
• Be the primary point of contact for customers—managing shipments, resolving issues, and delivering exceptional service • Coordinate end-to-end ocean freight operations (imports, exports, or both) • Optimise routing, cost, and profitability while ensuring on-time, compliant delivery • Manage documentation, invoicing, and resolve disputes with precision • Identify growth opportunities through upselling and customer engagement • Drive continuous improvement and support team capability through guidance and training
What you bring
• Proven experience in ocean freight operations (import/export) • Strong customer focus with the ability to handle exceptions and solve problems fast • Commercial mindset—balancing service excellence with profit optimisation • High attention to detail across documentation, compliance, and processes • A collaborative spirit and drive to lead by example
Reefer (temperature-controlled cargo) experience is highly regarded and will set you apart.
Why DHL Global Forwarding?
• Work with an industry leader in global logistics • Be empowered to make decisions and own your results • Thrive in a culture built on trust, collaboration, and continuous improvement • Unlock growth and development opportunities within a global network