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Director, Service Observability & Intelligence @ Mastercard

Singapore, Singapore, 189352OnsiteFull-timePosted 4 days ago

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About this role

We are looking for a Director of Service Observability & Intelligence to lead the Real Time Payments International team. This role focuses on ensuring operational excellence, managing service performance, and driving continual improvement in service delivery. Join us to make a significant impact in a dynamic environment.. Category: Customer Success

Skills

service performance managementincident managementrisk managementstakeholder engagementregulatory complianceservice improvement plansroot cause analysiskpi monitoringcustomer relationship managementoperational improvementsservice reportingpayments technologyitil certification

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Director, Service Observability & Intelligence at Mastercard | ResuMinder Jobs