About this role
At DHL Global Forwarding, we don’t just move goods—we keep the world connected. As a global leader in freight forwarding, we’re growing fast, and we’re looking for a Strategic Account Manager to join our Order Management Solutions (OMS) team in Melbourne.
The Opportunity
This is a high-impact, client-facing role where you’ll take ownership of a major strategic customer. You’ll ensure exceptional service delivery, strengthen relationships, and drive continuous improvement across operations.
What You’ll Do
• Build and maintain strong relationships with a key strategic customer • Be the voice of your customer and their go-to reliable representative • Deliver outstanding service and ensure expectations are consistently exceeded • Identify and drive continuous improvement initiatives • Collaborate with internal teams and clients to manage complex or non-standard requirements • Ensure compliance with customer-specific SOPs • Lead projects using DHL’s DePICT Business Delivery Framework • Develop clint development roadmaps, plans, and specifications, and oversee execution
What You Bring
• Tertiary qualification (or equivalent experience) • 3–5+ years in freight forwarding, logistics, supply chain, or account management • Strong administrative and organisational skills • High attention to detail and a results-driven mindset • Experience with Microsoft programs and PowerBI • Ability to work independently and manage client relationships confidently • Excellent communication and stakeholder management skills • Positive, proactive, and team-oriented attitude
Why Join DHL?
• Competitive salary package • Career growth and development opportunities • Cross-training and internal mobility • Discounts on health insurance, travel, car hire, and more • Work alongside a passionate, high-performing team
Ready to take your career to the next level with a global leader?
Apply now and join DHL Global Forwarding.