About this role
We are seeking for our vacancy job as below detail; Position: Key Account Specialist (Freight Forwarding) Location: AIA East Gateway, Bangna Key Responsibilities: - Account Development & Growth (Farming – 50%) • Build, nurture, and sustain strong long-term partnerships with high‑value global and regional customers. • Drive customer satisfaction, retention, and year‑on‑year revenue growth across assigned key accounts. • Act as the customer advocate by understanding their business needs, industry challenges, and operational priorities. • Coordinate closely with Operations, Pricing, and Customer Service teams to ensure flawless shipment execution and service delivery. • Resolve issues quickly and effectively to maintain customer trust and deepen business relationships. • Provide insights, performance analysis, and improvement recommendations to support account development. • Maintain accurate sales activity records, forecasts, and reporting to ensure business transparency. New Business Acquisition (Hunting – 50%) • Identify, target, and prospect strategic new customers within assigned verticals or trade lanes. • Develop a strong pipeline of new opportunities by leveraging market intelligence, competitive analysis, and industry networking. • Lead customer discovery, solution design, and proposal development to win new business. • Present DHL Global Forwarding (AFR/OFR) capabilities effectively to secure new accounts and expand market share. • Collaborate with cross-functional teams to ensure smooth onboarding and successful conversion of new customers. Qualification: -
• Bachelor’s Degree or higher in Logistics, Supply Chain, International Business, or related field. • At least 5–7 years of experience in Freight Forwarding or a related logistics environment. • Strong understanding of the global forwarding industry, including sector dynamics, AFR/OFR products, and operational processes. • Proven experience in both key account management and new business development. • Ability to identify customer needs, build long-term relationships, and translate requirements into commercial opportunities. • Strong communication, negotiation, and presentation skills. • Fluent in English (speaking, reading, writing). Welcome! Please submit your resume and documents for interview consideration. Note: Only English resumes will be considered for the next step