About this role
About us DHL Supply Chain India is a leading provider of integrated logistics solutions, specializing in warehousing, distribution, and supply chain management. With over 150+ facilities and 22,000+ employees nationwide, we excel in sectors like e-commerce, consumer goods, life sciences, and technology. Recognized as a Great Place to Work, we prioritize employee engagement and development. We are committed to a safe work environment, promoting Behaviour Based Safety (BBS) practices, injury prevention, and compliance with safety regulations, ensuring that safety is everyone's responsibility. We embrace an equal opportunity workplace, fostering diversity and inclusion for all employees. Join us in shaping the future of logistics and discover limitless growth opportunities! Responsibilities
Typical Business Titles
Expert - Purchasing Support
Differentiator
· Apply practical knowledge of job area typically obtained through advanced education and work experience.
· Work independently with general supervision.
· Problems faced are difficult and partially complex.
Scope & Coverage
- Global 2nd Level Support for GeT & NGeP/COUPA, Supporting COUPA Rollouts projects (DCS)
Key Tasks
- Carrying out complex and global support tasks in area of the responsibility Procurement
- Monitoring of automated processes and continuous optimization of chatbots
- Escalation and information management in area of responsibility Support Function
- Collaboration in the development of support materials and training documents
- Implementation of control measures for external services
- Conceptual collaboration and coordination of internal and global cross-team support processes
- Administration of the ticket tool and the procurement support portal
- Support of digitalization measures
- Participation in global and regional projects
- Support of test activities regarding the procurement tools and processes used
- Collaboration in regional or global support teams as required
- Drive continuous improvement
- Advise on procurement processes, standards, policies, tools, and best practices - Support in change management and quality assurance processes and assist with implementation of new suppliers
Requirements
Skills
E-procurement, procurement tools and systems, requirements analysis, change management, E2E processing, agile methods, automation, integration, service quality, data analysis, DPDHL business knowledge (PTP), business processes, business strategy, stakeholder management, influencing, feedback, presentation & storytelling.
Qualifications & Key Requirements
Education Level
Bachelor’s Degree or equivalent experience/qualification
Other Competencies
- Confident handling of the standard software MS-Office Pro (Word, Excel, PowerPoint)
- Knowledge and experience with purchasing tools such as SAP SRM, SAP S/4 Hana, Coupa
- Experience in the area of support
- Convincing and self-confident appearance when dealing with suppliers and divisional colleagues
- Strong customer and service orientation
- Strong interpersonal skills
- Very strong analytical and conceptual skills
- Ability to deal with conflict, work in a team and be assertive
- Awareness of responsibility and costs, precise working methods
- High degree of commitment, ability to work under pressure and mobility (also internationally)
Fluent in English
Experience Level
more than 2 years