About this role
Expert SLS CRT CPM Key Responsibilities:
• General purpose of the function: Develop a strong and trustful relationship with clients through timely and accurate communications. • Responsible for providing support to the assigned account. • Review and ensure the achievement of specific client KPIs and service agreements. • Generate, analyze, and present performance reports to stakeholders. • Maintain clear and effective communication with internal and external third parties to meet client expectations. • Provide proactive issue resolution and implement corrective and preventive actions to ensure service excellence. • Act as the key contact for escalations, ensuring timely and effective solutions. • Develop and maintain sustainable relationships with internal and external stakeholders. • Coordinate and oversee business implementations. • Participate in and/or lead customer reviews (QBR and/or MBR). • Coordinate stakeholder activities, ensuring quality, compliance, and timeliness. • Understand client documentation requirements and provide detailed guidelines to stakeholders to ensure compliance. • Recommend and coordinate necessary changes based on process analysis. • Assist DGF operations in resolving complex issues. • Create, update, and manage internal documentation, including SOPs, process maps, and work instructions. • Lead the implementation of process improvements, workflow optimizations, and automation initiatives to increase efficiency. • Filter and consolidate information from multiple sources to provide accurate and relevant insights. • Prepare and deliver management reports, dashboards, and presentations for different audiences. • Maintain direct contact with clients, DGF stations and multiple stakeholders across the supply chain to ensure smooth operations. • Demonstrate proactive problem-solving, anticipating potential issues and mitigating risks. • Apply and enhance supply chain knowledge to optimize end-to-end processes. • Monitor, measure, and improve KPIs through continuous improvement methodologies.
Skills / Requirements:
• Professionals in industrial engineering, international business, or related fields • Minimum of 2 years in logistics processes • Extensive knowledge of cargo transportation and the logistics industry • Fluent communication in English (verbal and written), (B2 – C1) • Excellent proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook). • Customer service and communication skills. • Teamwork and autonomy • Employees who have been in the organization for 12 months or in their current role • Employees that are not in transition projects