About this role
1. Purpose
Responsible for end-to-end management of all service partners in the branch including partner identification, on-boarding, start-up support, capability building and evaluation 2. Key Responsibilities
Responsibilities • • Support the Head - Service & Channel Partner Development in the formulation of annual manpower plan for PDAs & DAs; Work closely with the Branch Heads and Regional Operations Heads to identify PDA/DA requirements in the Branch and forward the same to the Head - Service & Channel Partner Development • Identify potential service partners in the Branch and forward the same to Head - Service & Channel Partner Development • Support the Head - Service & Channel Partner Development in the empanelment of new service partners in the Branch • Conduct the induction program for all service partner staff in the Branch • Conduct all relevant operations trainings for all service partner staff in the Branch • Responsible for efficient functioning of all service partners in the Branch • Conduct regular audits of service partners in the Branch in terms of adherence to statutory requirements, service level agreements etc; Highlight any deviations to the Head - Service & Channel Partner Development and take corrective actions, if any • Monitor service partner staff performance on a regular basis 3. Key Result Areas and Key Performance Indicators
S.No Key Result Areas Key Performance Indicators 1. Reach expansion · Drive activities related to setup of service partners as per defined timelines 2. Service Performance of Service Partners • Operational Performance of • PDAs • Delivery Agents
3. Capability building of service partners · Conduct/ delivery of routine operations training programs for PDAs/DAs as per plan · Conduct of training/ capability building programmes for PDAs/DAs for rollout/ launch of new products or new processes · % coverage of PDAs/DAs in operations training programmes 4. Ensure Performance Driven Culture · Adherence to Performance Management system timelines and guidelines 5. Attrition · % PDA and DA attrition in the Branch